It’s hard to predict when you may need a file. There may be times after business hours where the demands of deadline dictate last minute requests. In other instances, an auditor may need access to an archival document stored offsite. When you store your records with Stevens & Stevens you can always rest assured that you have continuous and immediate access to your most important documents and files at anytime.
When you need to access any of your stored records, there are three ways to request them; call us and request your records from our customer service staff, fax your request to us or use our convenient, secure online access portal, SSWEB.
Anytime, anywhere delivery and pickup
Our records management software is equipped with the latest barcode tracking technology enabling us to quickly and accurately retrieve your offsite inventory.
No matter where you’re located or the time of your request, we’ll make sure that your records get you to in the most secure and expedient manner available. We offer a wide range of pickup and retrieval options to meet your most specific access needs:
- Standard delivery
- Same day delivery
- Expedited and rush service
- After hours and emergency retrieval and delivery
- Virtual delivery using our scan on demand service
All of our pickup and delivery options are available 24 hours a day, 7 days a week, 365 days a year.
A stringent chain of custody process
Protecting your records during the retrieval, delivery and pickup process is our highest priority. That’s why we’ve implemented strict policies and procedures to ensure the utmost security for your documents and files during each request. Therefore, we do not use third party couriers to pickup or deliver your records.
All of our couriers are Stevens & Stevens employees who have been thoroughly screened and expertly trained on the handling of confidential information. Our drivers are always uniformed and equipped with pagers and cellular phones to facilitate constant communication with our operations staff. Additionally, each driver carries a handheld mobile computer that verifies chain of custody. These are equipped with portable printers which provide you with a printed receipt listing all items picked up or delivered.
Committed to safety and security
We’ve implemented the safe driving and highway safety best practices with all of our professional couriers to ensure that your records arrive in the safest manner possible. Similarly, the vehicles used to transport your documents are specially outfitted specifically for records transport. Each vehicle is equipped with the following systems:
- Climate controlled cargo areas
- Alarmed security
- GPS tracking
To find out more about our delivery and retrieval services, please contact us by phone or fill out the form on the page.